The degraded performance issues have been resolved, this was mainly due to long running queries that had got stuck in SQL. A preventative measure has been applied.

We are currently experiencing issues with various data/mi services and related tools, that is affecting loading times and overall performance.

The following services are affected and are degraded:
MI Platform, generally degraded performance
Live MI Screens (Commercial/Office)
Toolkit and Start Screen
AI Policy Summariser
Network Feedback
Customer File Upload Portals
Customer Upload Quote Portals
Customer Withdrawn Portal
Customer Undecided Portal
MI Calls Hub
MI Reporting and Transactions

You may experience increased load times and services not working correctly.